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Qualities to Look for in a Custom Pool Builder

October 7, 2022
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If you’re looking to put in a new pool this year, then you need to know what qualities to look for in a custom pool builder. Not all contractors are the same. In fact, most are very different. To help you make the best decision for your custom pool we’ve outlined four main things to look for in a custom pool builder. Use this to make the right decision.

After reading this, be sure to give us a call so that we can walk you through the process of putting in a pool.


The first thing you should look for when searching for custom pool builders in Texas is experience. Creating your family’s dream backyard will require a strong understanding of your vision and custom pool builders should take the time to find that out. A volume builder may only have 5-10 different designs to choose from. You likely want something that is different from the neighbors next door and that is a unique fit for your style and purposes. The contractor you go with should be able to show you their past work and prove they have many years experience with custom designs as well as the financial strength to provide support to your family for years to come.


Something that will give you comfort as you go through the pool building process is if your pool builder is completely transparent about specific details about your build. On top of that, they will make sure you know every step of the process that will go into your project. A sign of a poor contractor is if they use very generic terms on a contract, provide unclear warranty terms, or verbally promise things to get the sale that are not written into the contract. Keep yourself informed by hiring a transparent contractor with a clear, specific language contract.

Good Communication

The days of having a contractor provide a “personal” cell phone so you can contact them is over. Look for a builder that has invested in a storefront or has a physical address, and even better has a system that records all communication so that there are no misunderstandings during the build. Phone calls and verbal discussions can be remembered differently by each party (Remember the “telephone” game we played as kids?). Everyone will be on the same page when past communication can be reviewed at any time.

Quality vs Price

On a project as complex as a swimming pool, it is imperative you spend time understanding the construction methods to be used, and the materials selected. It is relatively easy to increase the cost of a pool 20-50% based on materials alone. If price is the most important factor, let your designer know that you want to go with more base materials. If “Wow” is your goal, explore some of the more exotic materials and equipment. A small pool with waterfalls, upgraded equipment, and top-tier materials will easily cost more than a much larger pool with basic materials. Whatever you choose, the pool structure should be designed to be the best it can be. You should not compromise on quality to get to a lower price.

To help you in your search for a qualified custom pool builder, allow us to assist. We can help you create the perfect custom design for your family. The first step in getting started on your new custom pool is to get in touch with our Designers. They can set up a time with you to create your dream pool. Call us now to get started!

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