Customer Reviews & Comments
Customer Reviews & Comments
Don’t just take our word for it, see what our customers are saying about our work!
Greg is fantastic!! When he found out I had been hospitalized several times between Jul 16 and Jan 17, he took it upon himself to sweep my pool and do sundry things I was unable to accomplish as well as installing my new pool sweeper twice as I had…
Stuart & EvaT
I don’t even know where to begin to explain how awesome Pool Stop is. From the moment you walk into the store you are immediately greeted with a friendly hello. The owner Harvey knows his staff so well and this leads to great team efforts
Pool Stop is our second and probably final vendor for pool service in Rockwall. They are always helpful over the phone, and go out of their way to help explain how to solve pool problems, keeping them from returning.
Absolutely great experience and I would highly Pool Stop to anybody looking to build a custom pool… From the start, our designer Tim Cassel was awesome and designed exactly what we wanted based a consultation and review of our property. Next, Rae Daniels-project coordinator keep us in the loop on status of permits, schedules and timing until the pool constructed started. Last but not least, Travis-project manager was incredibly!!! Daily updates on each step of the build and he provided great insight on any changes/upgrades he thought we should make based on his experience…. Our pool is awesome and hats off to the Pool Stop staff on providing a great experience for me and my family!!! We will enjoy this for many years to come.
Pool Stop designed and built exactly the pool I wanted. They were great to work with from design through pool school. Victor made sure everything ran smoothly and he answered all my questions. I had absolutely no construction delays and they hit every deadline in their schedule perfectly which is amazing when you deal with any type of construction. Rae was so helpful, if I had any concerns she handled them quickly and professionally. And best of all I love my pool. I highly recommend them!
I choose Pool Stop for my pool build because I wanted to support a Rockwall company, since my family and I live here. I really appreciated the owner’s reply to a negative post on social media wherein the guy was complaining that he found the product he purchased from Pool Stop cheaper on Amazon. In short Mr. Rippy provided a very considerate but intelligent response to the customer citing the reasons supporting local businesses in our community helps everyone
Andrew Pace sealed our existing pool deck and did a great job. With what he did it enhanced an already pretty deck material and made it pop. If you are thinking about sealing and protecting your investment Andrew is the person for you. Pool stop has stood behind their work
Pool Stop did an excellent job and the completed project surpassed my expectations. Andrew helped create an oasis in my awkward sized backyard. They completed the entire project in record time compared to other companies I have used in the past. Travis was great to work with throughout the entire process.
Pool Stop did a fantastic job on our pool. Travis the Project Manager, was incredible. He answered my calls and texts quickly and was very knowledgeable. They work fast and give you the quality product you are looking for. I strongly recommend this company and Travis!
Ruben called us today and took care of all of our concerns! The sign of a good company is how they handle issues that inevitably occur in every business! I appreciated his time and concern on a Saturday to call me up and send someone out
Employees were knowledgeable and very supportive, informative and extremely helpful! Recommend checking this place out!
What I like about this place, compared to other pool supply stores in town, is that they don’t try to get rich on every product they sell. I mean I own a pool and they’re not cheap to operate and maintain, but I don’t want to pay 300% mark-up on every little bottle of chemical I have to buy. So, I have found that Pool Stop has reasonable prices on the small stuff (test chemicals, acid, salt, etc) and really friendly and helpful
Pool Stop was amazing! I have the pool of my dreams and so much fun to watch the progress and the professionals they bring in for each step of the process! Communication is the key and they were on it! Travis walked me thru each step and shot me pics of others pools to calm my nerves a few times! I loved the honesty and integrity! Thank you Pool Stop!
Andrew came out to remove calcium buildup around our fountains, as well as clean and seal our coping. The stone coloring was washed out by calcium salts, and the white coping was getting gray. Both now look clean and fresh. Additionally, Andrew was professional and timely. He was able to explain what would be done and why, as well as the pros and cons to alternatives.
Our pool was designed to our specifications and budget. The team from the design phase to closeout was great (Andrew, Rae and Victor). I also liked the ability to track the construction and payment schedule on an app. The owner, Harvey was also very responsive to our questions and concerns. The weather did not cooperate, causing delays but the solid and beautiful construction was worth the wait. Pool Stop is a company you can trust.